TC/OPS View CV

Technical process leadership / Berlin area

Turning critical operations into controlled outcomes.

I turn high-pressure, regulated operations into clear systems, accountable decisions, and reliable delivery.

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Tyler Cassar
Current signalTechnical Process ManagerComeOn Group · Since 2024
650People supported across Jira, Confluence and Jira Service Management
5Regulated markets in my delivery experience
2Technical project managers in my team
2019Part of an award-winning support team
02 Operating scope

What I bring to the room

Calm systems for high-pressure work.

01

Incident command

Assessing business impact, setting priority, structuring escalation, and keeping stakeholders aligned through critical events.

  • Incident response
  • Escalation design
  • Stakeholder communication
02

Atlassian ecosystems

Owning the lifecycle of Jira, Confluence, and Jira Service Management across governance, automation, permissions, and adoption.

  • Organisation administration
  • Service management
  • Rovo enablement
03

Regulated delivery

Converting complex requirements into user stories, wireframes, flowcharts, and delivery-ready documentation.

  • Technical compliance
  • Market entry support
  • Product requirements