From the front line to the operating system.

Technical process leadership grounded in customer operations, fraud prevention, regulated delivery, and cross-functional execution.

Tyler Cassar / Technical Process Manager
contactme@tylercassar.com / linkedin.com/in/tyler-cassar / www.tylercassar.com

2024 to now

ComeOn Group

Technical Process Manager

Owns incident response processes and supports an Atlassian estate serving 650 users. Leads a team of two Technical Project Managers coordinating company-wide technical delivery.

Current

2021 to 2024

ComeOn Group

Technical Compliance Analyst

Translated regulatory requirements across Denmark, the Netherlands, Germany, Malta, and Ontario into actionable product documentation and delivery support.

2019 to 2021

LV BET

Fraud Specialist

Investigated bonus abuse and affiliate fraud, flagged high-risk accounts, documented cases and procedures, and collaborated across affiliate, casino, sportsbook, payments, and risk teams.

2018 to 2019

LV BET

Customer support, payments & fraud leadership

Led customer support operations while taking on acting management and payments and fraud team leadership. Managed quality, training, KPIs, chargebacks, complaints, AML guidance, and GDPR procedures.

2018

LV BET

Payments & Fraud Analyst

Monitored transaction risk, detected fraudulent patterns and bonus abuse, managed KYC verification, processed withdrawals, and supported responsible gambling prevention.

2017 to 2018

Nexus Gaming Intelligence

Customer Experience Agent

Supported two casino brands across phone, chat, and email, handled VIP and responsible gaming escalations, and created crisis scripts aligned with UKGC and MGA requirements.

2016 to 2017

Betfair

Customer Experience Agent

Supported sportsbook, exchange, casino, and poker customers, guided newer agents as second-line support, and contributed to responsible gaming integration after the Paddy Power Betfair merger.

Team recognition / 2019

Part of the LV BET support team recognised by CasinoMeister for Best Customer Service.

Read the interview

04 Curriculum vitae

Full professional record

The concise version is ready for the room.

Technical process management, compliance delivery, incident leadership, Atlassian administration, fraud prevention, and customer operations.

Download CV